What happened here?
For some reason, though, library employees can be a bunch of patron-hating dickweeds, more interested in perfecting their kid-scaring snarl than in actually, you know, being helpful. Maybe all the generosity and benevolence exhibited by their employer to the general public leaves them bitter and mistrustful. Too bad for them--in the interest of cheap reads, we've developed awfully thick skin. And we know our way around, thanks very much.
--"New York Press" Best of Manhattan, October 13, 2004
I can't help but wonder what happened, exactly, to make them feel this way, and at which branch? It's a very generalized statement to make about all library employees, considering we have 85 branches.